Refund policy

At BYCADS, customer satisfaction is our priority. If you are not happy with your purchase, we offer refunds and exchanges under the conditions below.

Items must be returned within 3 days of delivery.
The product must be unused, in its original packaging, and in resellable condition.
Refunds are not available for digital products, gift cards, or personalized items.
The items on Sale are not eligible for return.

Customers must provide a video clearly showing the issue with the product. This is required for processing returns and refunds.
Ship the item to the provided return address. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
If any item is missing from your order, we will either deliver the missing item or refund the cost of that item.
Once received and inspected, refunds will be processed within 7 business days to the original payment method.

We only replace defective or damaged items. If you need an exchange, contact us at bycads.com@gmail.com
An unboxing video is also required for exchanges.

If your refund hasn’t been credited after the stated processing time, check with your bank or payment provider before contacting us.