Frequently Asked Questions: Pick your topic
Order
How can I track my order?
Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number. Or maybe you can simply go to the “Track now” option available on our website.
I am unable to see my order details in my account What should i do?
This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below mentioned step:
- Click on SIGN IN ACCOUNT on the top right corner of the website.
- Select Track Order
- Enter your details
How long it takes to deliver the Order?
Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.
What should I do if my order is approved but not yet dispatched for a long time?
Track your package and confirm the estimated delivery date in Your Orders. We update the status if there is a change in the estimated delivery date.
Cancellation and Returns
How can I cancel my order?
You can cancel an order using any of the below mentioned methods:
- By contacting us on our helpline number – +91 000 000 0000 (9 AM – 8 PM).
- By writing to us at Care@[email protected]
When can i can cancel my Order ?
Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.
How long does it take to cancel an Order ?
- It takes 24hrs to cancel the order once the request is received on call.
- Request received through mails will be fulfilled within 48hrs.
- orders will be cancelled immediately if done via my accounts section
Can [email protected] cancel any order?
Yes, [email protected] reserves the right to cancel any order under the following circumstances:
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on bycads.com
- Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
- If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
- Suspected fraudulent information.
Can I return the product delivered to me?
Of course, a product can be returned but only under the following circumstances:
- Product is physically damaged/defective
- Varies from the description on the website
- Wrong item delivered
How do i know if my order is eligible for return?
Mentioned below are the criteria for Return
- Customer should intimate us within 7 days of receiving the order
- For damaged product customer should intimate us within 48 hours of delivery
- Product should be unused. Not even once
- Brand packing should remain intact
- Invoice should be available
- All the tags/labels should be available
- Exempted/non-returnable items – electronic items such as Printers, cartages, tablets, testing/lab instruments, custom made products also those product which are mentioned as non-returnable in that product’s catalogue are not accepted for returns.
What is the procedure to return a product ?
Customer should follow the below-mentioned steps in order to return any item.
The customer should intimate us through call/email within 7 days of receiving the order. The customer has to make sure that:
A. The product is unused, not even once.
B. The brand packaging should remain intact.
C. The invoice should be available.
D. All the tags/labels should be available.
We will raise a request for reverse pickup and try to arrange it from our end. Once arranged, our courier boy will come to collect the product within 2 business days.
The customer has to make sure that they pack the product in a proper manner and paste the invoice on it. It should be in a logistic-friendly manner.
The customer will have to hand over the product to the courier boy. Once picked up, the product will be sent to us by the courier partner.
Upon receiving the product, a quality inspection would be performed on the product, which will take 2 days.
If any damage/defect is found from **bycads.com**’s end, we will try to arrange a replacement; however, it depends on the availability of the product.
In case of a refund, the money will be refunded to the customer.
In some cases where our logistic service provider doesn’t provide reverse pickup facility, the customer will have to send the product on their own to us only through India Post at the below-mentioned address once the request for reverse pickup is raised:
Bycads.com 1st Floor, Khasra No. 401, 402
MG Road, Ghitorni, New Delhi – 110030
Once sent, the customer needs to share the courier slip along with the following bank details at [email protected]
– Account number
– Account holder name (Same as registered with bycads.com)
– IFSC Code
Upon receiving the product, a quality inspection would be performed on the product, which will take 2 days.
If any damage/defect is found from bycads.com end, we will try to arrange a replacement; however, it depends on the availability of the product.
In case of a refund, the money will be refunded to the customer.
If the product doesn’t pass the quality inspection, we will re-ship the product to the customer, and they will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be reimbursed.
Let me know if you’d like any further adjustments!
Payment
My payment process was interrupted. What should I do?
No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.
How can I pay for an order?
You can choose to pay for an order with any of the below methods:
- Cash on Delivery
- Net Banking
- Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries
- NEFT/RTGS
- Cheque/DD
Can I use Credit/Debit card or Netbanking to pay on industrybuying through my mobile?
Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.
How do I pay using a credit or debit card?
It’s easy & simple to pay using your Credit or Debit card!
- 1. Keep your card number, expiry date, three-digit CVV number ready (found on the backside of your card)
- 2. For extra security, you’ll need to use your card’s online password (Verified by Visa, MasterCard SecureCode etc.)
Enter the details when you are prompted to & your order will be successfully placed.
Issue still not resolved? Contact us through below channels
- Call Us at: 9 AM - 8 PM +919999988888 (Helpline Number)
